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February 05.2026
3 Minutes Read

Navigating the 2026 NADA Show: AI and Dealer Strategies for Success

NADA Show 2026 insights with professional man in a suit.

Uncovering the 2026 NADA Show: Insights from the Floor

The automotive landscape is evolving rapidly, and this year's NADA Show in Las Vegas is no exception. Amidst the glitz and excitement, the industry leaders are grappling with significant challenges related to affordability, technology integration, and electrification. Jim Fitzpatrick's conversation with Steve Rowley, President of Cox Automotive, reveals a cautious optimism among dealers as they brace themselves for a year filled with uncertainty but also potential opportunity.

The Financial Landscape: Caution and Opportunity

Entering 2026, dealerships are facing pressures like interest rate hikes and tariffs affecting car prices. However, factors such as increased tax refunds and improving trade-in values could breathe new life into vehicle demand, both new and used. These slight signs of recovery are crucial as dealers strategize ways to navigate a potentially rocky fiscal landscape while keeping profitability in sight.

The Power of Artificial Intelligence in Dealerships

At the forefront of technology adoption, Cox Automotive is shifting its focus from experimental uses of AI to actionable implementations. Steve Rowley emphasizes the importance of using AI-driven solutions to engage customers effectively and assist dealerships in making informed sales and service decisions. As highlighted in the CBT News, businesses integrating AI into their operations are poised to maximize efficiency and profitability, reshaping customer experiences.

Integrated Tools: Creating New Revenue Opportunities

Dealerships are no longer stagnant entities but are becoming hubs of innovation by utilizing tools that connect various functions—service data, VIN intelligence, and valuation tools. This integration not only fosters sales opportunities but also enhances customer retention. The potential for lifetime customer value is becoming clearer as dealers adopt a more holistic approach to sales and service, allowing them to maximize profitability across departments.

Aligning with the R.O.A.D Framework for Success

To excel in 2026, dealers are encouraged to adopt the R.O.A.D framework, focusing on Return on Investment (ROI), omnichannel experiences, and data-driven decisions, as elaborated in the recent Automotive News Webinar. By aligning dealership strategies with these principles, dealers can create a seamless experience that not only captures new customers but also retains existing ones, enhancing overall satisfaction.

Future Predictions: Looking Beyond 2026

As we look at the automotive future, the integration of innovative technologies like AI and data analytics will be paramount. The ability to harness insights from customer interactions and preferences will define which dealerships thrive amidst changing market dynamics. It's essential for dealers to adapt to these trends early to stay ahead of the competition.

Impact on Automotive Enthusiasts and Collectors

This evolving landscape doesn’t just impact dealers and manufacturers; it resonates strongly with enthusiasts and collectors as well. As specific makes and models gain access to better technology and support, opportunities arise for those involved in antique and classic auto markets to explore added value in their collections. Understanding how market dynamics play out will enable aficionados to make informed purchasing decisions.

Conclusion: Engage and Innovate

For those in the automotive industry, embracing the latest insights from the NADA Show is crucial for fostering growth and navigating uncertainties. Stay ahead by leveraging the advances in technology and data strategies. Interested in learning more about the evolving automotive landscape? Sign up for our newsletter to stay informed!

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02.07.2026

Leadership Changes at CAM: A New Era for Michigan's Construction Industry

Update CAM Leadership Changes Signal Growth and Direction in Michigan's Construction Sector The Construction Association of Michigan (CAM) has recently made significant leadership changes during its annual meeting on February 3, 2026. Michael P. Joseph, an executive vice president at DeMaria in Novi, has been inaugurated as the new chairman of the board. This new leadership comes as CAM continue to reflect the evolving landscape of Michigan's construction industry, which consists of over 1,700 member companies, including general contractors and subcontractors, equipment suppliers, and material firms. Introducing New Board Members Accompanying Joseph as new board members for 2026 are Heather J. Obrecht White, senior vice president at Auger Klein Aller Architects; Brian G. Parvin, vice president at Custom Architectural Sheet Metal Specialists, Inc.; and Ross B. Winiemko, project manager at Curtis Glass Company. Each of these new members brings a unique perspective and valuable experience to CAM’s governance. The Role of CAM in Michigan's Construction Community Founded in 1885, CAM serves a critical role in promoting and regulating the construction industry across Michigan. This includes providing education, training, and information regarding construction practices, labor relations, and regulatory obligations. The association notably supports members through various resources, such as the Michigan contractor license verification tools and the building permit approval process steps. This is vital knowledge for contractors and builders as they navigate their projects, ensuring compliance and efficiency. Building on a Solid Foundation The 2026 CAM leaders, including newly promoted vice-chairmen Timothy C. Baker and Patrick V. Bell, have the autonomy to influence significant initiatives related to Michigan’s infrastructure projects. This is particularly important as the state experiences ongoing highway construction projects, such as those related to Michigan I-696, I-75, and I-94, that aim to improve road safety and efficiency for drivers. Why This Matters to Michigan Contractors For contractors, understanding the scope and direction of CAM can shape future business decisions and strategies within Michigan’s thriving construction market. The changes in leadership reflect a commitment to competency and responsiveness to industry challenges. It also opens opportunities for contractors looking to connect with a community focused on safety and innovation. As projects come and go, the knowledge shared by board members through workshops, information sessions, and networking events can be a game changer for many in the field. Current and aspiring contractors should take advantage of the Michigan builders license database to ensure they are compliant and up to date on licensing requirements. Engagement Opportunities for Construction Professionals Members of the construction industry who want to have a say in the decisions impacting their work should consider participating in future CAM events. Engaging in the election process or joining committees can provide insights into the operational side of construction as well as build meaningful networks. As the construction landscape evolves, attending workshops or forums hosted by CAM will cultivate a more informed workforce. They often discuss critical subjects such as construction worker safety statistics and trends in annual construction workforce data. Members stay equipped with the latest insights that will ensure their firms thrive. Looking Ahead: A Vision for 2026 and Beyond The future of Michigan’s construction industry looks promising with the leadership changes at CAM. With a focus on safety, innovation, and community collaboration, the new board members are poised to guide efforts that enhance construction standards throughout the state. It is crucial for industry professionals to align with organizations like CAM that are committed to pushing the envelope for better practices and opportunities. As the construction sector prepares for upcoming projects and regulatory changes, the leadership at CAM is a key indicator of the positive direction the industry is heading towards in 2026 and beyond.

02.05.2026

Navigating the Future: Key Insights from NADA Show 2026

Update Understanding the Landscape of Automotive Retail in 2026 The 2026 NADA Show has brought to light the ongoing transformation within the automotive industry. This year, the spotlight shone on conversations surrounding affordability, technology adoption, and the electrification of vehicles. Dealers are stepping into 2026 with a sense of cautious optimism, navigating various challenges such as rising interest rates and tariff uncertainties—all while trying to engage a more tech-savvy customer base. Integrating AI for Customer Engagement and Sales Artificial intelligence is moving beyond the experimental phase and is now becoming a cornerstone for operational efficiency in dealerships. Steve Rowley, President of Cox Automotive, highlighted the significance of agentic AI, which adapts and learns from customer interactions. This intelligent system ensures that dealerships can provide 24/7 customer engagement, allowing for informed decisions in sales and service. By leveraging AI tools that integrate sales with service data, dealerships can create new revenue streams and enhance customer retention. Emerging Trends Affecting Automotive Retail According to industry experts, 2026 is set to be a challenging yet pivotal year for automotive retail. Trends such as the increasing demand for transparency and speed in the buyer's journey have pushed dealers to streamline operations and embrace a holistic view of the customer experience. The push for online and in-store unification is apparent, as customers desire a seamless transition regardless of where they choose to engage—whether online from their devices or in a showroom. Tackling Inventory Challenges Head-On Inventory shortages represent a significant pressure point for dealers. As noted in discussions from the NADA Show, rising acquisition costs and tight margins prompt dealers to rethink their strategies. The importance of efficient pricing, merchandising, and processes is becoming more pronounced than ever. In this landscape, integrating comprehensive data-driven solutions that unite customer profiles and sales opportunities can lead to smarter decision-making. Focus on Customer-Centric Experiences As dealers gear up to meet evolving shopper expectations, prioritizing customer-centric experiences is becoming the hallmark of successful operations. Shoppers today expect to have control over their purchasing journey—from research to final paperwork. This shift underscores the necessity for dealerships to educate their customers clearly and transparently, ensuring they understand valuations and financing processes. Customer satisfaction peaks when buyers feel empowered and knowledgeable throughout all steps of their journey. The Role of Flexible Payment Options In a market where affordability remains a pressing concern, dealers are adapting by offering flexible payment solutions. These options cater to diverse budgets and lifestyles, allowing customers to navigate financing according to their unique needs. Innovations in remote document management further enhance this experience, enabling buyers the convenience to finalize deals from home or in the showroom, thus fostering trust and loyalty. The 2026 NADA Show sheds light on how technology, customer experience, and intelligent workflows are shaping the future of auto retail. As dealers embrace these changes, they position themselves not only to survive but to thrive in an ever-evolving market. If you’re looking to stay ahead of the curve to optimize your dealership experience, consider implementing an integrated strategy that focuses on AI insights and unifies all customer-facing operations.

02.05.2026

Navigating Automotive Customer Experience: The Importance of Order Visibility

Update The Evolving Landscape of Automotive Customer Experience In today's fast-paced automotive market, the expectations of consumers have never been higher. With the rise of e-commerce influencing how people shop, automotive businesses are called to not only provide top-notch vehicles but to create an exceptional shopping experience as well. Recent insights from Deloitte emphasize the critical role of transparency in the buying process, particularly regarding Customer Experience (CX) within the automotive industry. Why Visibility Matters According to the 2024 Deloitte Consumer Loyalty Survey, critical factors like the estimated time of arrival (ETA) of a vehicle play an essential role in consumer engagement. The survey revealed that up to 20% of potential customers walked away from dealerships simply due to the unavailability of preferred vehicles. This showcases a significant gap between customer expectations around inventory and the availability of specific models. Moreover, customers’ willingness to wait for their ideal vehicle is evident, especially if dealerships adopt build-to-order (BTO) processes that allow them to craft their perfect rides. However, it was noted that this willingness diminishes sharply after a two-week wait. Thus, providing clear communication about inventory and ETA is paramount for automotive dealers to build trust and maintain customer loyalty. Real-Time Updates: A New Standard Throughout industries affected by digital advancements, consumers now anticipate real-time updates about their purchases. In automotive sales, this means offering timely updates about vehicle production and delivery. Effective communication not only enhances customer experience but also fosters a deeper engagement with the brand. This proactive approach can lead to better sales outcomes and reduced inquiries, allowing sales teams to focus on enhancing customer relations. Building Loyalty Through Transparency For dealerships, openness about potential delays—or any changes during the ordering process—can significantly improve customer trust. Clear communication strengthens brand reputation and fosters customer loyalty, making the entire buying experience more enjoyable. As vehicles represent a major investment for consumers, having clear timelines and straightforward order statuses is no longer a preference—it's a necessity. Utilizing technology to keep customers informed can drastically enhance the overall shopping experience in ways that consumers value and appreciate. The Road Ahead: Future Insights Moving forward, the automotive industry must invest in technologies that improve order visibility and ETA accuracy. The integration of these technologies not only supports customer satisfaction but can also lead to innovation in the buying process, including personalized experiences that traditional sales models rarely provide. The recent trends in consumer behavior signal that those auto dealers who adapt quickly to these changes and reference their approaches to consumer preferences will not only survive but thrive in a highly competitive space. Conclusion: Taking Action for Better Customer Engagement As the automotive landscape continues to evolve, ensuring a streamlined customer experience becomes vital. Dealers and manufacturers who embrace the need for transparency and communication will see greater loyalty and repeat business. It's about more than just selling cars—it's about building relationships and ensuring customers feel heard and valued. Engage with your customers effectively by implementing these insights within your dealership strategies, and you can improve the overall purchasing experience for your customers.

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